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Validation codes

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Jjr2
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on ‎03-05-2024 10:41

on ‎03-05-2024 10:41

My Samsung phone stopped working on m, so ordered a iPhone and ever since set up I can’t receive validation codes from WhatsApp and a few other apps. Anyone else have this problem? Can o2 help me if I get through on the phone or o2 App? Never had this problem before. 

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madasaf1sh
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on ‎03-05-2024 13:16

on ‎03-05-2024 13:16

@Jjr2 

 

Try Meta support they maybe of more help than Apple Support...

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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MI5
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on ‎03-05-2024 11:18

on ‎03-05-2024 11:18

@Jjr2 

Try customer service to check account as you need differentt settings for iPhones.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
Level 78: King of Kings
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on ‎03-05-2024 11:35

on ‎03-05-2024 11:35

@Jjr2 

 

You might need to speak to WhatsApp, as I am not getting Verification messages through and it took 3 attempts on a Spusu sim which is completely separate to o2 on an iPhone....

 

Have you tried the Phone call option??

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Jjr2
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on ‎03-05-2024 13:01

on ‎03-05-2024 13:01

Got through to o2 customer services, got told I need to contact Apple care. I have read a lot of people having same problems so not sure if it will get sorted. Thanks all.

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madasaf1sh
Level 78: King of Kings
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on ‎03-05-2024 13:16

on ‎03-05-2024 13:16

@Jjr2 

 

Try Meta support they maybe of more help than Apple Support...

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Jjr2
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on ‎04-05-2024 06:25

on ‎04-05-2024 06:25

@madasaf1sh @Thanks I will try this.

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