phone not working cant access account as can recieve txt code

[YAK67]

my phone isn't working I am a sim customer I am trying to access my account to discuss options re a replacement phone but when log onto account it wants to send me a code but i cant receive as phone not working.  I have tried the virtual assistant it keeps trying to direct me to wrong place and then says it will close conversation as not recognising I cant access app as phone not working I have been trying to get help for over an hour just going round in circles

[Enlli]

You would need to contact sales.

But as you are a SIM only customer be aware that you would have to take our an airtime contract alongside the phone and lose the advantages you have.

Looks like you should contact the sales team they can help with that – message them on Social Media if yo can - on Facebook (https://o2uk.co/O2CFB) , 

X Twitter (https://o2uk.co/O2CTW) or 

 Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255, free from any phone or landline.

Consider buying the handset elsewhere. Many manufacturers and the likes of Amazon do terms

[MI5 · Accepted solution]

@YAK67 

If using a plastic sim just put it in a different phone to get the code, or pop in store with photo ID to get a plastic sim to keep you connected whilst sorting a new phone.