Call forwarding changed to a number I do not know.

[GamerRaver]

So last September I purchased a new iPhone outright via Apple.

done eSIM transfer that messed up, didn’t get fixed until December, at this point comms ombudsman was bought in to help which is sorted, but they couldn’t fix the issue (my number was working fine on my old phone, and on the 1st eSIM swap onto new iPhone, which failed with my Apple Watch.)

anyway, my number still didn’t work via calls. It would say number not recognised.

I just had a look at call forwarding settings on a new iPhone (I am the first owner, this is directly from Apple on launch day so would not have any previous owner.)

and my call forwarding is set to a number in China!!!

I am using a eSIM, have done so for many years. How the heck has O2’s carrier settings pushed my number to +86 3334633 ??? (86 is china.)

this raises so many alarm bells, I have no clue how this has been pushed, but would have done so via carrier, not via phone - Any phone I’ve had previously was wiped to factory default before going onto new phone. (Working in IT, this goes like cleaning your hands after going toilet.)

comms ombudsman hasn’t closed the case yet, but this will be something I will be adding/raising and now I’m wondering if any calls went through to this number and when this call forwarding number was added into my account. I have 2FA on literally everything where it’s given (people legit try to brute force my outlook every hour lol.) but this all still raises a red flag. 

Just glad I can now receive calls to my number, but I am leaving O2 in a month, and after all this I am glad so. 

[Enlli]

Have to admit that I have not heard of call forwarding being changed, let alone to China.

Good luck with your new network 

[madasaf1sh]

@GamerRaver 

Never heard of this and not with the o2 carrier profile or to be fair any carrier profile...

Not sure what the ombudsman will do?  Did you speak to Apple at all as it could be that as part of QA of the device it has left some settings in the phone, rather than doing a full and complete factory data reset? Which is what normally happens..

As you purchased the phone from Apple I have a feeling your case is better with them than o2 for this issue.

[GamerRaver]

Call forwarding settings are pushed via carrier.

this is not with Apple at all, the call forwarding settings are associated to the number. Nothing with device.

Do you work in IT? Do you have any valid credentials? Do you know anything about technology?

[Enlli]

In my case 40 years

In the case of @madasaf1sh they handle 100's of accounts and neither of us have heard of your problem

Obviously the Carrier Settings were changed just for you, which seems a very unlikely scenario.

[madasaf1sh]

@GamerRaver 

Yes I do, I manage 1500 mobile devices via MDM and MAM, as we'll enterprise email platforms for the past 25 years+ 

What are your credentials???

Call forwarding isn't just pushed from the carrier level part from an encoded Voicemail Number, it is also pushed from the user via MMI codes or via menu? So sounds like you have done something and are blaming o2 for it ...
Have you had a look at the carrier profile and is it versiocn 62.0 or earlier?  As the o2 carrier profile doesn't include by default the Voicemail number as on an iPhone it is done via the likes of Visual Voicemail 

Also o2 use a generic number for Voicemail and for SMSC 

[GamerRaver]

Wow you’ve done a deskside job for 25 years lol.

No one uses MDM anymore we’re all on Intune. Something says you’ve not kept up with the times. If you come back and say oh this is Apple mdm then show me an iPhone or their mobile mdm released 25 years ago lols.

ITIL4 Certified. Legal DMS engineer & admin (imanage) certified amongst other little certs.

again, these settings are pushed by the CARRIER. If you do #62# on your phone these are the settings pushed via a server on o2’s end, nothing to do with Apple. (Looking forward to you disputing the fact about client or server settings given your own experience with that.)

I’ve already added it onto comms ombudsman case, so I will look forward to their response.

[Enlli]

One question....if you are so clever and up to date how come you are the only one we know of being hit this way.?

I might also ask why you expected answers of a technical on a customer based forum?

I'm sure your new network will be grateful for all the help you will be able to give to them