General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Why Is 111 Blocked for suspended account

So I've been going through some mental health issues but could not access the mental health hotline because my services are restricted Can we unblock 111 from being included on the restrictions I don't know why it's blocked in the first place being a...

Bud3 pro voucher, is it a scam?

Growing increasingly frustrated with O2.Preordered the s25 ultra when it first came out...few weeks later, I received my code and I was quite impressed.Tried using it and it keeps on saying they can't verify my card. I have tried 6 different cards fr...

Unable to send SMS or call certain numbers

I’m currently unable to send SMS messages but or call certain numbers. I can call my partner who is on Vodafone, some but not all o2 numbers and no 0345 type numbers including o2 themselves, even if I call 202. I’m using an iPhone 16 pro max which I’...

Essential for Living: O2 revisits founding ethos for new brand platform

Someone somewhere just might find this informative :- Essential for Living: O2 revisits founding ethos for new brand platform - Virgin Media O2https://news.virginmediao2.co.uk/essential-for-living-o2-revisits-founding-ethos-for-new-brand-platform/

Jangala Reveals Findings from Free UK WiFi Pilot with Virgin Media O2

The "National Databank" gets an occasional mention on this community :- Jangala Reveals Findings from Free UK WiFi Pilot with Virgin Media O2 - ISPreview UKhttps://www.ispreview.co.uk/index.php/2025/03/jangala-reveals-findings-from-free-uk-wifi-pilot...

Chicken and egg when switching from plastic sim to eSim

When upgrading my Pay Monthly contract online recently, I decided to switch from plastic sim to eSim when asked to choose on the form. I had imagined that when I did so, there would be some sort of seamless migration process. In fact, the SIM was dea...

o2 complex needs support

Looks like o2 are doing something that seems a better than others, but will need to be seen to be believed.. and it seems to be UK based... https://news.virginmediao2.co.uk/virgin-media-o2-launches-specialist-uk-based-team-for-complex-customer-suppor...

Problems with transfer of ownership and customer service

I am trying to transfer the ownership of two mobile numbers, from an account in my husband's name to an account in my own name, with his consent, as we have separated. 5 weeks later, over 8 hours on the phone and after many attempts, we are no furthe...

New phone / no sim / can't use

Recieved my new S25 Ultra last week ( the whole ordering process was a nightmare ) 6 days after delivery I still cannot use my phoneMy 02 account doesn't show my new phone which is a 2nd phone / 2nd line , live chat are utterly useless. I have no sim...

Bastille’s Dan Smith and O2 urge music fans to have their say on greedy ticket touting

Bastille’s Dan Smith and O2 urge music fans to have their say on greedy ticket touting as Government’s landmark consultation nears close - Virgin Media O2https://news.virginmediao2.co.uk/bastilles-dan-smith-and-o2-urge-music-fans-to-have-their-say-on...