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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 33260 Views
  • 45 replies
  • 6 kudos

Ongoing O2 Complaint

Hello everyoneI have had an ongoing known issue with O2 where a mast has been down in the area where I live and work, they have confirmed the issue when I originally phoned and complained. The mast has been down for over 9 months now and it has meant...

1OGB Extra Free!

I've just received a text from O2. It came today. I'm on £10 Data Big Bundle. It says if I renew my Data Big Bundle on the 16th (which I most certainly will) I will get an extra 10GB which will last for 30 days next month. That's brilliant! I normall...

koala321 by Level 4: Observant
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Bizarre issue when upgrading to new o2 phone

I recently upgraded my old phone to a new one via o2. New phone was sent out quickly, I used samsung smart switch to facilitate transferring of data to my new phone. Data transferred, old phone immediately stopped working and new one sprang to life. ...

Switch Up Online Headache

Has anyone else found switching up online to be a disaster? I sent my phone back in May, and despite the phone being in perfect condition, I received an email that told me it couldn't be accepted for Switch Up with no reason given, but they could giv...

cmh0311 by Level 1: Joiner
  • 74 Views
  • 0 replies
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Terrible customer service

Long rant!!I've been with 02 for over 15 years, recently I ordered an upgrade which basically took over a month to process. During this time I got the phone from another provider as it was for my daughter, I spoke to customer services and explained t...

Ste45 by Level 1: Joiner
  • 84 Views
  • 0 replies
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Iphone 14 plus

This is absolutely disgusting now 5 and a half weeks ago I placed an order still no nothing been told nothing why take orders they can nit fulfill o2 what a joke

Clayball by Level 1: Joiner
  • 72 Views
  • 1 replies
  • 0 kudos