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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! missing QR code for eSim

HelloI am upgrading my IPhone - just bought an IPhone 15.I followed your instructions and ordered an eSim. However, your system did not send me anything - no message, no email etc with the necessary QR code to install the eSim on my new phone.I phone...

Cannot cancel a bolt on

For some reason, I cannot access the bolt ons page on My02. It simply states that 'you cannot access this page right now'. It has been like this for months. This means I cannot cancel the Disney+ bolt on I have there. How can I please cancel this bol...

My elderly dad on Pay as you go - help please

My elderly dad has a paygo account with 02. I have a pay monthly account with O2. He needs wifi calling and can't get this with paygo and is reluctant because of the cost of a contract. He is missing calls from family and friends as the signal is poo...

Resolved! Nighthawk M6 SIM/account issue

Hi, I ordered a mobile broadband unit, the M6, for my use when travelling around the country working. It arrived today, possibly ahead of schedule, as logging in to MyO2 still says I have no products or devices associated with the account. And when I...

broken phone screen

help!!! i dropped my phone and i have fully broken my phone screen. i am trying to get into my 02 but i cannot without inputting a code sent via text message. which i cannot see. anyone got any ways i can go around this. need to order a new phone asa...

Resolved! Change date of birth

My date of birth has been set incorrectly by a year, and I’d like to change it

Account Deletion

Hi, I went to buy a sim but for reasons unknown to anyone, it won't pass the credit check stage. Therefore how do I delete my account with O2? I just have personal details on there. Thanks, JJ

Change Date of Birth

Hey, I am trying to change the DOB on my account. The help pages say to speak with a customer rep. I try this on chat. The chat bot sends me to a sales bot. The sales bot then says to use the contact page chat and closes down the chat. How does one a...

Transfer of ownership will it really take just 24 hours or less

I have a basic / dummy Nokia phone and that’s in my name already but for other phone in my life, the number in my iPhone, it’s in mum’s name. The mobile number in the iPhone I don’t want to keep in her name forever. It makes no sense to have it in he...

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