Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Disconnected even though bill has been paid in full

My bill has been paid in full yet I do not have any network access, no data, no facility to send texts or make outgoing calls. If I try to make a call it directs me to a payment line where I get told to make a payment for 0.00. This call then hangs u...

Cancel my o2 contract

I am now was my 18month contract and want to cancel how do I do this

Blue light discount

How do I add my blue light discount code on to my account?

Resolved! My contract changed last week to being assigned to Virgin Mobile - I hate dealing with them!

Basically, I received an email on my main Gmail account last week, saying that I am no longer with O2 and am now a Virgin Mobile customer. I've been with O2 on and off since around mid 2009, I've had the displeasure of dealing with VM's African call ...

I'm hoping to move to a new place to live soon - How do I change the billing address for my accounts

Above. Following a visit to a new supported living place in High Green, Sheffield on Tuesday, it's likely I could be moving from my current abode soon, therefore I'd need to transfer the billing address for all my utilities such as my phone, smart wa...

Resolved! I'm on switch up, I want to upgrade to a Google Pixel 9, they keep telling me to pay off the current

Device plan which comes in at around £232. Is this right?

Resolved! Poor customer service cost O2 , two customers

Ariel mis sold my wife a business account when she thought she was renewing with O2 O2 were not interested , and so when we got to 2 years , O2 would not talk to her , no interest in reverting to a personal account with O2 , She raised a complaint , ...

Airtime charges

What are Airtime charges on an account that has unlimited texts,minutes and data, and why are prices for same things dearer on Monthly pay instead of Pay as You Go

Resolved! Issue accessing my 02 account

I have a 02 mobile broadband device and in order to access my account (I have been logged out presumably because of inactivity) it wants to send a text to verify but obviously I cannot accept SMS messages on a mobile broadband device! How do I regain...

Resolved! Bill to mobile not working

I have called and used the live chat about this several times as apple are saying that my limit has been reached, o2 say it hasn't but I am still unable to use this very useful service. A previous advisor said there looked to be a fault and logged so...

O2

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