Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Click and collect ready, phone missing S24 Ultra 256GB

Earlier today I got a notification saying my O2 click and collect order was ready to collect. Great!... maybe not! Battle through the Christmas chaos in the shopping centre to discover that the only thing that has been delivered is a screen protector...

No signal

Moved over to o2 today and i have no signal (tired turning off and on multiple times) was told if no signal by 6 i should contact o2. i can’t ring as i have no signal, i can’t access the app as i have no signal to receive the security text. any sugge...

Can I buy roaming data when in the EU?

Hello,I'm currently in the EU for 10 days, if the need arises and I need more data is it possible to buy it whilst I'm out here?Thanks

No calls abroad in Portugal

I’m a new costumer on 02, and is first time I use my 02 service aboard in Portugal (madeira) and I Cannot make NO calls to uk numbers and all so to português numbers and the roaming is ON.CALL FAIL, CALL FAIL and the crazy thing the internet is worki...

Data usage wrong

My data (20GB) has apparently run out this month but I have done nothing different and my usual usage is between 5-6 GB a month. I have an apple iphone 13 pro and have mainly been in wifi locations anyway - haven’t downloaded any films or streamed an...

Apple Watch data plan

Hello, Quick question. Currently have an O2 SIM plan only; if I add an Apple Watch data plan only will this create two direct debits and two different allowance reset days? thanks

Order delays

I ordered iPhone 16 plus on the 10th of December and it hasn't arrived. On my O2 account say it's processing and it hasn't changed. I also phone twice with no much help there. Does anybody have the same problem.

O2 Open not working

Hi, Just tried to apply O2 Open to my account and get the discount applied and upon clicking on the link in the website, I get forwarded to a webpage with the following error - Sorry, there was a problem.Spoke to the call centre in South Africa yeste...

need a PAC code to go to Lebara, my phone is NOT a 5G and from 1 Jan I will not be able to access 02

I was on PUFFL but 02 are stopping this from 1 Jan along with the fact that my phone is NOT 5g. BUT for some unknown reason 02 are stopping me getting a PAC code - they want me to upgrade my phone & pay more per month (as a pensioner I cannot afford ...

Cancellation in October

Hi I cancelled my account in October via the chat, I have a reference number but this hasn't been actioned. And I've had to pay for an extra month. Please can someone help

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