How-to Guides
Find helpful guides written by the community.
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All you need to know about O2 Voicemail 901.
The most common issue we come across is customers trying to turn off voicemail and can't. If you want to know more about voicemail 901, read on..... Visual Voicemail Visual voice mail (VVM) is a voicemail with a visual interface presenting a visual l...
How does O2 Refresh work?
How does the Refresh plan work?Your tariff is split into two plans, the first part is your Device Plan.This is the cost of the device or handset you have chosen, the cost of the phone or tablet will be a set amount each month which will cover the ent...
Cancelling your contract - An updated guide
With some new rules coming into force on Monday 1st July 2019 making it easier than ever to cancel your contract and switch networks it’s probably time to update the old guide on cancellation to use the new improved process I want to cancel my contra...
How to Top Up (PAYG)
Updated by @Kei-M_O2 13/09/24 *** There are various ways to Top up a PAYG mobile, if the the FIRST top up fails for any reason you can use a voucher to complete the top up. These are available from any O2 shop or other shops displaying a green top up...
Roaming in Turkey and Cyprus
One of the many questions that is asked in the Forum is regarding Roaming in Turkey and Cyprus. First lets start of with Cyprus. CYPRUS: is split into North and South, North being Turkish and South being Cypriot. However there are a number of things ...
Guide - Gift With Purchase
Hey, everybody After a couple of months as Community Manager, I've noticed one of the biggest trends we see from members, are questions on how to redeem their Gift With Purchase after a recent order. In order to try and resolve these queries directly...
Spend Caps on O2
Any contracts taken after 1st October 2018 can have a spend cap applied. If your contract was taken prior to that point, you must wait until you upgrade, change or renew your contract. O2 have some excellent help here so I won't repeat it, but some p...
Guide: Connecting your Samsung Smartwatch
It's time this was written up as a guide, so here goes. If you buy your watch from O2, it should be setup for you at the time of purchase. If you buy elsewhere, you'll need to go in store to get setup. Samsung watch setup. 1. Contact O2 and get them ...
O2 Age restriction: what it is & how to manage it ?
Following OFCOM regulation, all O2 sim cards come with age restriction turned on. The customer or user must be able to prove to O2 that they are over 18 to have the restriction removed. Sites, as classified by the BBFC (British Board of Film Classifi...
Tips to avoid unexpected charges on your bill
(last updated 08/08/24 by @Kei-M_O2) There is nothing worse than finding yourself with a bill which is higher than expected. This guide will show you ways to avoid this wherever possible. Listed below are some of the ways to help limit expenditure. T...
