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Pay Monthly

Get help and support from other community members with your Pay Monthly service.

35096 Posts

Pay As You Go

Get help and support from other community members with Pay As You Go.

5801 Posts

O2 Priority

Ask questions and share your experience with O2 Priority.

1227 Posts

My O2

Get help and support from the community related to My O2.

6918 Posts

Activity in Products & Services

Pay Off Device Reduce Bill

Hi, Looking for some advice. I currently have a 36 month contract for airtiume and device. If I pay off the device would I be left with just paying the air time - similarly - would I be able to move to a lower airtime SIM only contract?Thanks

Brogsy by Level 1: Joiner
  • 30 Views
  • 3 replies
  • 0 kudos

Click and Collect

HiI wonder if anyone can help me. I place an order online on 3rd Oct for some phone case for click and collect instore and have been trying to cancel the order now for 2 weeks. I even went instore with ID and they told me I had to call o2 customer se...

Ka11 by Level 1: Joiner
  • 22 Views
  • 1 replies
  • 0 kudos

Resolved! U.K. Ringtone when abroad

Hidoes anybody know if there's an app or service that can stop people knowing I'm away when they ring me in Spain. I don't want people to know I out of the country and therefore want them to hear a UK ringtone when calling me.

Aclara by Level 1: Joiner
  • 20052 Views
  • 15 replies
  • 0 kudos

My upgrade

My upgrade is due today on the 18th October but it is saying to uograde today I need to pay 29 pounds but wait until the 18th October and I can upgrade for free. It is the 18th October so why can’t I upgrade for free

Netflix

I pay for my Netflix through my o2 bill, but when I logged into Netflix today it has asked me to update my payment method and it won’t allow me to watch it. I have checked my latest bill and it was definitely added to it

Netflix sub

I have Netflix subscription paid through my o2 bill but this morning when I entered into Netflix it is asking me to add an updated payment method, even though I checked and the payment was listed on my latest bill.

Last month free extra charge?

My free Amazon prime extra ended on the 17th October and my last bill date was the 8th October. O2 charged £8.99 to my account and refunded £3.19 for the remaining free days of the extra but I'm wondering why my prime membership has still ended? On m...

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Paul820 by Level 3: Thinker
  • 53 Views
  • 1 replies
  • 0 kudos

New SIM card and query account

Hello I have lost my SIM card ending 115. I return to the UK tomorrow 19/10 /24please could I reorderalso there are three numbers on my account that are not used ? I have reported this before now please can my bill be amended

Mel18 by Level 1: Joiner
  • 49 Views
  • 1 replies
  • 0 kudos