Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Click and Collect

HiI wonder if anyone can help me. I place an order online on 3rd Oct for some phone case for click and collect instore and have been trying to cancel the order now for 2 weeks. I even went instore with ID and they told me I had to call o2 customer se...

Resolved! U.K. Ringtone when abroad

Hidoes anybody know if there's an app or service that can stop people knowing I'm away when they ring me in Spain. I don't want people to know I out of the country and therefore want them to hear a UK ringtone when calling me.

Netflix

I pay for my Netflix through my o2 bill, but when I logged into Netflix today it has asked me to update my payment method and it won’t allow me to watch it. I have checked my latest bill and it was definitely added to it

Netflix sub

I have Netflix subscription paid through my o2 bill but this morning when I entered into Netflix it is asking me to add an updated payment method, even though I checked and the payment was listed on my latest bill.

Pixel watch 2 £149

Has anyone who ordered at that price had their watch yet? I ordered 12th August at £149 and it said it would be delivered in up to 4 weeks. That's now only 4 days away and I haven't heard a thing. They took the money in full at the time of ordering, ...

Resolved! O2 Recycle: Royal Mail tracking shows phone received but email states not received after 3 days

I sent my phone in to O2 Recycle which is showing on the Royal Mail tracking site as received by O2 Recycle on Monday 14th October. I’ve received an email from O2 Recycle today - Thursday 17th October - saying they have not yet received my phone. I’l...

Phone scam??????

Received a call allegedly from O2 that my Sim needs replacing Barely intelligible Something to do with Virgin? Assume it’s a scam? Present one working so ignoring Any guidance ?

Calls going to voicemail

Hiim in Canada. how do I stop incoming calls going straight to voicemail?

GSM alarm switch off with 3G?

How can I find out if the gsm alarm in my boat will continue to work or not when 3G is switched off? It has a Tesco mobile PAYG SIM, (using the O2 network), the old kind which has no monthly payment and the credit doesn’t expire. For some reason this...

O2 ORDER PLACED FOR IN STORE COLLECTION

I PLACED AN ORDER FOR MOBILE PHONE ACCESSORIES ON 03/10/2024 FOR INSTORE COLLECTION. THE PAYMENT WAS TAKEN FROM MY BANK ACCOUNT ON THE SAME DAY BUT THE ORDER HAS NOT YET BEEN DELIVERED TO STORE. I HAVE NOT YET RECEIVED A TEXT SMS OR EMAIL CONFIRMATIO...

O2

Forum Posts