Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

O2 Accessory Order

Hello, Just after some help I placed an order with O2 with delivery due tomorrow for a Meta Quest 3s.My issue is there is no "my orders" page to track my order on my O2.I cannot login to the my O2 app it gives me an error and when I try to live chat ...

wifi calling worked at work on android phone but not on new iphone

Hi,Where I work there is no mobile phone signal and I rely on wifi calling over the corporate wifi.I had an android phone and had no issue with wifi calling but I recently switched to an iphone SE (2022 3rd gen) and it will not work with wi-fi callin...

Insurance Query

Hi everyone Looking for advice on this as I've never had to claim I dropped my Honor magic V3 (it had a case on) and whilst there doesn't seem to be visible damage only some chips on the spine, it has caused the phone not fold completely flat and als...

No access to calls or my mobile phone but need to contact o2

my phone has broken so I have no way of using the o2 app or calling the o2 helpline. How can I get help online? Thanks!

Insurance Claim

Hi there. I dropped my phone yesterday and it’s not working. I tried to claim my insurance but it says that I need to pay my bill first but I have no due bill and my last bill is paid. Any idea?

Tickets aren't transferring to o2 app from Ticketmaster

My son bought two tickets to a Prodigy concert at the o2 Brixton Academy. He received an email saying the tickets have to be in the o2 app for them to be scanned on entry however only one of the tickets has transferred successfully from Ticketmaster ...

Resolved! amazon account still controlled by o2

Hi, hoping I can get help ,I cancelled my Amazon Prime extra via the o2 app/website but Amazon prime still say's my account is billed through o2 so therefore can't cancel by Amazon account

Order AirPods 5 days ago

In ordered AirPods on Sunday, with next working day delivery. It’s now Thursday night and they still aren’t here.Not very good at all

Airpods max

Hello I am ordered Airpods Max for my daughter on 03.12.2024 and still not arrived !!! On website shows you can collect from store same day I belive is after 4h go collect next day as was busy nothing guy on store was very rude and not helping at all...

Can't recieve calls or texts

I had a virgin/o2 plan. I updated it to a new contract yesterday. I can't recieve or make any calls or texts. Including text codes to get into my o2 account. I can't call the help number as I can't make calls. The online chat robot doesn't understand...

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