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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 50388 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 25284 Views
  • 19 replies
  • 2 kudos

Top up

Ive paid for a top up that I haven't received, again.

Nicole211 by • Level 1: Joiner
  • 96 Views
  • 3 replies
  • 0 kudos

Resolved! MMS not working

Hello, I am having problems sending MMS picture messages on Pay as You Go.I have a Doro on 2G, my Mum also has a Doro on 2G and I have a Android smartphone on 4G, and all are O2 Pay and Go, but MMS keeps failing and showing 'unable to send' messages....

koala321 by • Level 4: Observant
  • 1456 Views
  • 13 replies
  • 0 kudos

Add billing address

Hi id like to add a billing address to my account please

Aines by • Level 1: Joiner
  • 45 Views
  • 1 replies
  • 0 kudos

constant Top up payment failure

I have tried to top up using my debit card twice - both declined. I have tried two credit cards from different banks - both declined. I have checked with Barclays who say my cards have never been declined and say the problem must be with the O2 websi...

JN47 by • Level 1: Joiner
  • 64 Views
  • 1 replies
  • 0 kudos

data plan

hi,i have a £30 pay as you go bundle and my renewal date was today but ive only been given £20 worth of data minutes and texts

aarzoo by • Level 1: Joiner
  • 55 Views
  • 1 replies
  • 0 kudos

Nightmare customer service

I’ve had problems since early august. Money was taken from my rewards and put on my balance despite my absolute NO when asked if that was what I wanted.It meant my balance was way higher than I was comfortable with.I’ve suffered appalling customer se...

Tinx by • Level 1: Joiner
  • 91 Views
  • 3 replies
  • 0 kudos

eSIM

Hello I want to get an eSIM as I have a new phone and my old SIM card doesn’t fit in my new ohone

Resolved! Top up

I live in Kenya and when I was recently back in the UK I swamped my contract to a Pay as you go but kept my old number. I want to make sure that that I will not lose this number [REMOVED] . Please confirm if I need to top up my sim every month in ord...

Paid bill but no service

Paid my bill albeit a couple of days late, now phone will not reconnect and I cannot even get through to anyone. The message I get is that I don't have any outstanding payments but I need to make a payment to get my services back, utter nonsense.

ELRAISER by • Level 1: Joiner
  • 69 Views
  • 1 replies
  • 0 kudos

Resolved! transfer

transfer my number to pay as you go

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