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App and website issue

My mum can not access the app or my o2 website on her phone regardless of browser, being incognito, uninstalling and reinstalling the app. I've looked online, but either don't get the info I need or just sends me in circles. Tech support says contact...

Mandy1234 by • Level 1: Joiner
  • 974 Views
  • 2 replies
  • 0 kudos

My 02 won’t let me login

My NTL email won’t send or receive. This is the one I use all the time. I can’t view anything that I’ve saved either. I’ve tried to ring 02 for hours. It says I haven’t got an account- I have had for years!!How do I get to speak to someone & fix it?i...

Shirl49 by • Level 1: Joiner
  • 622 Views
  • 2 replies
  • 0 kudos

Resolved! No way to contact o2

I have a problem with an upgrade order I made last night. Your website and apps just send me round in a loop unable to contact you about it!! The website directs me to the myo2 app which constantly says all agents are busy on the chat function, click...

JamesR85 by • Level 1: Joiner
  • 882 Views
  • 4 replies
  • 0 kudos

4G internet speed - MK19

Hi, I have an Alcatel 4G dongle providing my internet as my location doesn’t have wired connection. When I first changed over from Vodafone due to shockingly slow service (about 7 months ago?), it seemed to work great. Lately, Teams calls have been c...

Hi

Can’t log into my app online say I am not a customer 

Oillie by • Level 1: Joiner
  • 242 Views
  • 1 replies
  • 0 kudos

Fraud

Hi I was recently a victim of fraud and I have still have a very large outstanding balance on my account which I do not believe I am liable to pay. I have recently received a text saying that my services will be reduced until which time I make a paym...

Billing

My current will will not show online for some unknown reason. I have tried to access it yesterday and again today. Is there a general problem just now with accessing bills?

Joe77 by • Level 1: Joiner
  • 298 Views
  • 1 replies
  • 0 kudos

No service

I keep having no service, unable to call out or receive calls. When I reset my phone it works for a little while then stops again.

Ko1 by • Level 1: Joiner
  • 257 Views
  • 1 replies
  • 0 kudos

PAC code

I need a PAC code for one phone on my multi-handset account. How do I get that?

RD23 by • Level 1: Joiner
  • 400 Views
  • 2 replies
  • 0 kudos
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