Pac code fail

[DC12]

Hi 

I transferred over to O2 at my local O2 shop on 9th Feb 2025 from Tesco mobile. I received a Pac code which was passed to the assistant. When he entered it onto the system it was showing some kind of error which he wasn't familiar with. To cut a very long story short & after being passed from O2 to Tesco & back again numerous times, from visiting the O2 shop, calling customer services on more times than I can count & by waiting to receive a new Pac code from Tesco on 11th March (which has also failed) the issue still has not been resolved. I too have been promised & assured the issue will be resolved in 24-48 hours numerous times & that someone will call me with an update & no call has been received. Can anyone HELP PLEASE. I'm becoming very frustrated & have lost all faith in O2 customer services.  The number I need to transfer is my business number so consequently am losing buisness. I am beginningvto regret the move to O2. Please can someone HELP 🙏🙏

[MI5 · Accepted solution]

@DC12 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

[DC12]

Hi thanks for your reply.

I realise this is a customer to customer community but I was hoping somebody may have had an issue with failed pac code & could advise me of how to get it resolved.

[MI5]

Social media teams mate.