I have 2 phones with O2 and I have Virgin Broadband, the phones are both in my name and in the same O2 account. The name and address of this account exactly matches that of my Virgin Broadband account.
The first phone was originally with Virgin mobile and was subsequently subsumed into O2 at this point the Volt benefits for both broadband and mobile were applied. On this basis there is clearly no doubt that I am eligible for Volt benefits as otherwise I wouldn’t have them. This is an important point to note.
The second phone was previously with EE and I switched to O2 last October, despite dutifully awaiting the Volt benefits for the second phone, having registered with VM, I have still not received them.
Recently (3rd March) I contacted O2 as I will need the roaming benefits for an upcoming holiday. I could regale you with the irritations and frustrations but in a nutshell O2 are not activating the Volt benefits on the second phone despite the first phone having them activated. It also doesn’t help when VM send an email saying you just have to “enrol” in your O2 account to activate them. Note to VM this functionality does not exist, you are asking me to do the impossible. Note also to O2, VM have been sending the same email out for over 2 years can someone within your organisation tell VM to stop doing this and ensure the correct process is available to customers.
I’m sure others have had this happen to them so maybe you can help me or maybe some kind moderator. I am literally on the verge of asking for a PAC code even though I am nowhere near the end of my contract in the hope that someone might phone me and ask me why. I’m also fairly certain I could claim breach of contract in that benefits advertised were not applied so no need to pay up the remainder.
Any help/suggestions greatly received.
Bryan
