Hi everyone,
I'm feeling quite frustrated, as both Virgin Media and O2 customer service representatives seem unable to provide clear answers. I hope to get some straightforward information before I consider canceling my services with both companies.
Here's my situation: Two weeks ago, I signed up for a Virgin Media package that includes broadband, TV, and an O2 SIM with unlimited data. Prior to this, I already had three O2 SIM-only plans for myself and my kids, two of which were on rolling contracts, including my own.
I received the pre-contract information from Virgin, which included the correct O2 contract details, and both broadband and TV were installed without any issues.
However, after a week, I still hadn’t received the SIM card from O2.
I contacted O2 through Virgin Media, explained the situation, but they couldn’t find any record of my order. The customer service advisor mentioned that since my number is on a rolling contract, they could apply the same tariff to it at the same monthly rate, which I agreed to. I then received a new contract information sheet, but it stated that my data allowance was only 250GB. When I asked about the unlimited data, the advisor mentioned I'd receive the Volt benefit after 14 days.
My concerns are: Will this result in an additional contract, despite having already received pre-contract information from O2 when I signed up for the Virgin package? The O2 advisor seemed uncertain when I inquired.
Additionally, if someone has multiple O2 accounts linked to different emails, how does O2 determine which number is eligible for the Volt benefit, such as unlimited data in my case?
Thanks
