Frustrated

[HelpNeeded101]

Does someone know what I need to do to get my number cancelled with O2? I signed up for a new contract with O2 since 26th Jan 2025, intending to retain my number and transfer from my network provider to O2. I was sent an O2 SIM card within 2 days, however up till now the SIM has not been activated. After several phone calls, visits to the O2 stores, this issue is still not resolved. I was advised that the order is showing as 'processing' and nothing seems to have worked to activate or cancel my number from O2.

I have complained several times, but O2 has refused to do anything to resolve this issue.

Has anyone experienced this kind of issue at all? 

Thanks

[Oxonian]

@HelpNeeded101 

Guide: Cancelling Your Contract 

[MI5]

@HelpNeeded101 

Contact O2 on the social media channels.

They are UK based and have a good rep for solving issues.

Facebook ( https://o2uk.co/O2CFB) , Twitter (X)( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

[HelpNeeded101]

Thank you @Oxonian . Unfortunately, the system is not allowing the cancellation as my number is stucked under 'processing'. Never heard of such excuse before. They've apparently tried everything, hence my frustration.

[HelpNeeded101]

Thank you @MI5 I'll give them a go on Social Media. My experience with O2's Customer Service has not been impressive so far

[MI5]

@HelpNeeded101 

Good luck but be aware that if you attempt to cancel now you will lose your number.

Priority has to be to regain control of that first.