Solved: Re: payment online

Anonymous · ‎13-07-2014

why cant i pay online? every time i click the link i get a box saying phone O2. ive got better thiongs to do than sit around for 30 minutes waiting for someone to pick up the phone.

Anonymous · ‎13-07-2014

We are Customers like you my friend.

Only Cs can answer that question.

Hope you get through quickly. Perhaps set up your Direct Debit so your not having to do this again

Anonymous · ‎13-07-2014

Pay online for your contract ?

You can ring 202.

Best way is to set up a direct debit.

If your My02 is not working or for some reason a direct debit has failed these are the alternatives to pay your 02 Bill.

How do I pay my bill?
1. Click Here and sign in to My O2

Click 'Pay Your Bill' under the 'My bill summary' section
Follow the easy step by step instructions

You can also pay using our automated payment line.

Call 2729 from your mobile or ring or 0800 588 4217 from a landline and enter the mobile number you wish to pay.

You can also pay using our automated payment line. Call 0844 8090202 or 202 from your O2 mobile and choose option 1.3.

Please Note: Important.

If you normally pay your Monthly 02 Bill by Direct Debit, this may still be requested from your bank, if you make a payment within 48 hours of its due date.

Best scenario is to set up a direct debit if possible.

jonsie · ‎13-07-2014

If you still have use of your phone and it's not had a restriction put on there call 2729 from your mobile or ring on 0800 588 4217 from a landline and enter the mobile number you wish to pay.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎13-07-2014

thank you for the comments but neither of you answered the question. i know i can call 202. im on at the moment adn, surprise surprise im in a queue. my question is why is the website broken?

jonsie · ‎13-07-2014

I'm not sure why the website isn't working for you. Going via MyO2, after viewing my bill and clicking the link to make a payment, it lets me go right through to putting my payment details in. I don't want to procede any further as my account is up to date.

How far do you get before the 'phone O2' message?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎13-07-2014

We are Customers like you my friend.

Only Cs can answer that question.

Hope you get through quickly. Perhaps set up your Direct Debit so your not having to do this again

MI5 · ‎13-07-2014

Have you thought about setting up a Direct Debit ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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