help required from Irish bank account

[Anonymous]

hi im so angry and fustrated with o2 customer support. this problem has being going on for over a month. I have paid an outstanding disconnedted bill which i didnt even realise i had one, only when i did credit check on myself i found out. Paid the bill straight away from an irish bank account. O2 emailed me a conformation thnaking me for the payment last payment i made on 03/06/14 over the phone which was a covseration that lastes ober an hour as they could not find my first payment even though they had emailed me saying thank you for the payment??? so paid off the last bit of monet to clear the bill it was 410.05 sterling in total. the mone has left my irish bank account showing as a payment to o2. Now o2 are sying they havent recived the payment and they need me to provide evidence of it. they sent me an email from the payments team saying succesful payment of 200.00 was made on my account for the 20/06/14 and a reference for the one made over the phone but yet they cant find any evidence of the payment??  I am delaing with their credit referal team to get this removed from my credit history as its affecting a morgage application they cant help until i have paid, BUT I HAVE PAID THEY JUST LOST THE DETAILS. Next was asked to send my statement showing the payments leaving my irish account to prove it to them, email address they provided keeps failing. I have ranh up over 5 times making international calls and getting no where can any of you help me please. need to sort this out asap, bank is waiting for clear credit check to proceed with my house.

thanks

Cathryn

[Anonymous]

Hi


I would put this in writing to http://www.o2.co.uk/how-to-complain/complain

Attach your bank statement which can be supplied and the confirmation of payments by O2.

You'll then need to see if they will remove the default on your credit file. Or it will stay on there for 6 years.

[jonsie]

What an ordeal!

Unfortunately as customers we can only advise going through customer service. Possible @Toby can help from the site admin team?

You also need to make an official complaint here :

How to complain

Hope you get this sorted soon.

[MI5]

Hi Cathryn
Unfortunately this is a customer forum so we can't help.... Only sympathise, however, please be warned that if O2 feel the default was applied correctly, they will not remove it, even after payment has been made and you will have to wait 6 years for it to clear off your credit file..... 😞

[Toby]

Hi Cats,

Sorry to hear you're having trouble with customer service.

Please follows jonsie's advice and submit a complaint. If you run into any issues, send me a private message and I'll see what I can do for you.

I'm Toby, the community coordinator.

[Anonymous]

thank you just complained lets see what happens next.

[Anonymous]

thank you

[Anonymous]

thank you have complained lets see what happens next

[Anonymous]

You're welcome from us all.

Perhaps let us know how this pans out.