Bolt Ons and impossible to communicate with O2?

[MS2025]

I don't understand how O2 continue to operate in the way they do and don't seem to be concerned by the huge number of dissatisfied customers who have left negative online reviews for them. The latest issue I've had is just simply buying a bolt on. It's impossible and has been for weeks due to a glitch (I think) - but it has been reposted by numerous customers and no resolution. I then try buying via phone, but the phone number (ironically, considering its O2) cuts you off every time the machine states 'I'm just bringing up your records'. I then try the virtual chat assistant and was on hold for around 1 hour to chat with an 'expert', at which point I gave up. It's hard to get your head around. 

[pgn]

Social Media is there to help, @MS2025 - links below for two channels, pick one and be persistent. Good luck.

And for every one that leaves O2, 2 more, tempted by Sean Bean's voiceovers, clamour to join... 🤦

[Enlli]

And in virtually every Sean Bean film he ends up dying 😅

[MrRichAllen1976]

I've deleted my Facebook and Twitter accounts due to the annoyingly toxic communities on both, where people post comments that 95% of the time they wouldn't say to anyone's face... I report nastier comments, the Mods don't take them down.

Yet I have the problem that there's no other way to contact O2 other than live chat on the website, and spending most of an hour on hold to CS on 202, where they eventually talk to me but tell me chuff all that I don't already know.

[pgn]

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@MrRichAllen1976 wrote:

I've deleted my Facebook and Twitter accounts due to the annoyingly toxic communities on both, where people post comments that 95% of the time they wouldn't say to anyone's face... I report nastier comments, the Mods don't take them down.

Yet I have the problem that there's no other way to contact O2 other than live chat on the website, and spending most of an hour on hold to CS on 202, where they eventually talk to me but tell me chuff all that I don't already know.

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Instagram is also an option, @MrRichAllen1976 - see the Social Media section of Guide: How to find help & contact O2 

And you don't have to read all the guff on the other two you mention, just use the Messenger or Direct Message option for your dealings with the O2 Social Media team, then bale out.