Chicken and egg when switching from plastic sim to eSim

[Geofire]

When upgrading my Pay Monthly contract online recently, I decided to switch from plastic sim to eSim when asked to choose on the form. I had imagined that when I did so, there would be some sort of seamless migration process.

In fact, the SIM was deactivated with no email or text message informing me what to do. When I attempted to log into My O2, it tried to send me a text message, but of course that could not arrive since my sim was deactivated!

Fortunately, I managed to find a device which I had previously ticked to "remember device" when logging onto My O2, so no sms verification was required. Once logged in, I found a QR code which I could scan into my device.

I can't help but think there should be a better system from switching between plastic sim and eSim though, especially if deactivating the existing sim can prevent logging into My O2.

[madasaf1sh]

@Geofire 

We warn people not to switch to eSim, as a primary sim, as like most networks they cut off the current sim as soon as you start the process, however most tell you in app what is going to happen.. 

Vodafone send you an email with the QR code on it as soon as you start the process. 
EE from memory are the same as o2 

Never done a swap to esim on Three, but have a feeling this will be worse

If you dont need an esim then dont do it, stick with plastic.. 

[Geofire]

Hindsight is a wonderful thing! It's all working fine now at least. Emailing the QR code as soon as the plastic sim is deactivated is definitely the logical move here, O2 should really do that. The form made no warning that the plastic SIM would be rapidly deactivated, and what to do next. 

[MI5]

It's the genius that is O2.