This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

eSim installed on wrong device

Go to solution
A2d3___
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎26-11-2024 16:40

on ‎26-11-2024 16:40

I accidentally installed my new eSim on my old iPhone rather than the new Google Pixel I just bought. Any ideas?

Message 1 of 4
986 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
gmarkj
Level 67: Unsung hero
  • 13052 Posts
  • 95 Topics
  • 1178 Solutions
Registered:

on ‎26-11-2024 16:46

on ‎26-11-2024 16:46

If you installed it from your My o2, you might be able to re-do it in the new phone @A2d3___ 

Otherwise you will need a new barcode from o2 - either in store (take photo ID) or via customer services (through the post, and your current sim will get turned off)...

eSIM - How to activate  

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 2 of 4
984 Views
3 REPLIES 3

Go to solution
gmarkj
Level 67: Unsung hero
  • 13052 Posts
  • 95 Topics
  • 1178 Solutions
Registered:

on ‎26-11-2024 16:46

on ‎26-11-2024 16:46

If you installed it from your My o2, you might be able to re-do it in the new phone @A2d3___ 

Otherwise you will need a new barcode from o2 - either in store (take photo ID) or via customer services (through the post, and your current sim will get turned off)...

eSIM - How to activate  

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 4
985 Views

Go to solution
Enlli
Level 70: Enigma
In response to gmarkj
  • 9686 Posts
  • 87 Topics
  • 1885 Solutions
Registered:

on ‎26-11-2024 16:54

on ‎26-11-2024 16:54

The joys of eSIMs 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 3 of 4
978 Views

Go to solution
MI5
Level 94: Supreme
  • 152783 Posts
  • 652 Topics
  • 29165 Solutions
Registered:

on ‎26-11-2024 16:58

on ‎26-11-2024 16:58

@A2d3___ You cannot install an esim using the same activation details on another device. You can only reinstall on the same device and only up to 3 times.

You'll need a new esim activation code as advised.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
970 Views
Top Kudoed Authors
View All
Top