on 26-11-2024 16:40
I accidentally installed my new eSim on my old iPhone rather than the new Google Pixel I just bought. Any ideas?
Solved! Go to Solution.
on 26-11-2024 16:46
If you installed it from your My o2, you might be able to re-do it in the new phone @A2d3___
Otherwise you will need a new barcode from o2 - either in store (take photo ID) or via customer services (through the post, and your current sim will get turned off)...
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 26-11-2024 16:46
If you installed it from your My o2, you might be able to re-do it in the new phone @A2d3___
Otherwise you will need a new barcode from o2 - either in store (take photo ID) or via customer services (through the post, and your current sim will get turned off)...
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 26-11-2024 16:54
on 26-11-2024 16:54
The joys of eSIMs
on 26-11-2024 16:58
@A2d3___ You cannot install an esim using the same activation details on another device. You can only reinstall on the same device and only up to 3 times.
You'll need a new esim activation code as advised.