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Forum Posts

Resolved! Two O2 SIM on the same account

I'm an existing customer with an account for an O2 SIM for one of my phones. I'd like to order a new O2 SIM for my other phone. Can I do this on my existing account, or do I need to create a new account?

twosims by Level 1: Joiner
  • 424 Views
  • 1 replies
  • 0 kudos

Update

I can’t pay my bill and they’re systems are being updated so it won’t allow me to make a payment and I now have restrictions on my service what should I do?

poor or no reception

We have been having reception issues for approx 2 months now and all we are getting is a local mast NG16 is not working. How long are these issues suppose to take before they are repaired. I am trying to run a business where customer calls are consta...

AndyMB by Level 1: Joiner
  • 317 Views
  • 2 replies
  • 0 kudos

Resolved! Porting number from another provider

Morning,My EE contract ended yesterday and I have my new phone and contract from O2. My old number is not being ported across until tomorrow. When setting up my new phone, it asked me to set a primary and a secondary number as for the moment, there a...

Keo5 by Level 1: Joiner
  • 441 Views
  • 2 replies
  • 0 kudos

Incoming "No Caller ID" on all incoming calls

I ported my phone number from Vodafone to O2 about 2 weeks ago. Since then ALL incoming calls that I receive are being displayed as No Caller ID. I have no way of knowing who is calling me, and if I miss a call I cannot call them back etc. O2 have al...

Struggler by Level 1: Joiner
  • 1231 Views
  • 5 replies
  • 0 kudos

''double tap to unlock '' on phone area

Smasung galaxy tablet phone area. Keyboard ok Dial a number. Up comes double tap to unlock.Double tap , disappears a few secs later , it appears again and so on.The line iis not clear (I need to bluetooth as i am severely deaf. BUT this phone has wor...

Jenny105 by Level 15: Gaining a Reputation
  • 691 Views
  • 8 replies
  • 0 kudos

Sim 1 out of contact

My phone has suddenly stopped working between Dubai and Sydney. No damage occurred. It won't contact a network of any sort. I tried to add an esim and that would not work either. I have tried restarting it. Turning it off for a couple of hours.But I ...

AlastairG by Level 1: Joiner
  • 508 Views
  • 4 replies
  • 0 kudos

Resolved! 5g with a 4g card

Have recently bought a MotoG54 5 g phone I migrated from virgin to O2 on a 4g SIM which is in new phone. How am I getting a 5g signal on a 4g card? I know default internet setting on this phone is 5g but I am using a 4g card.

RoyKyffin by Level 1: Joiner
  • 377 Views
  • 2 replies
  • 0 kudos

Resolved! Problem my O2 card in Europe

I went to Spain for a few days over Christmas, and after I left the UK border, my O2 card stopped working. I could use it on my previous trips to Europe, so I'd like to know what the problem is?

Max028 by Level 1: Joiner
  • 489 Views
  • 3 replies
  • 0 kudos