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Placed order 8 days ago.

Curts74
Level 1: Joiner
  • 1 Posts
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Registered:

on ‎09-12-2024 22:06

on ‎09-12-2024 22:06

Not received my New Device and SIM card.

My Account has been activated and my number transition over. 

Awaiting Courier pickup is the same message I'm getting from DHL! 

Something is very wrong, I have no device and no form of contact for 5 days now. 

Please help!

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MI5
Level 94: Supreme
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Registered:

on ‎09-12-2024 22:10

on ‎09-12-2024 22:10

@Curts74 

They had issues with a chemical leak near the warehouse so had to evacuate.

Normal service should be resumed today.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you - on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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