Security Questions

[M13]

I recently got a text from O2 after the customer services asked me a anumber of questions. All I wanted to do was pay my bill. I could not remember my memorable word, so I failed security. Now I have got an email saying I have changed my security questions. No . I did NOT change my security question. I merely was refused the opportunity to pay my bill. Indeed, this whole process was not helpful and wasted a lot of my time. I have now paid my bill, by finding the right number for bills. But customer services would not let me pay my bill. Also, it's quite ridiculous that they wanted even to go through security. And ask me for my phone number (when I'm ringing on my phone !) . If I was a fraudster which I'm not then I'd be a bit stupid if I rang you to offer to pay someone else's bill. Totally illogical. Think about it. We are not overly amused > Have a good day .

[Anonymous]

Hi, I quite agree with you, but the trouble is fraudsters use such crafty methods to gain info that the easist and safest way is to have security checks before any call regarding a customers account. 

[MI5]

@M13 

Your security word can be reset in your details in your MyO2.

There's no need to know the old one to set a new one.