useless customer service

[tonjg]

I rely on the 02 site for sending out text messages online. For a day now my account has been stuck showing a thick red line with this in it:

'You have purchased messages that have not been activated yet. Please enter your validation code.'

where's the code? I've been waiting for a code which never comes, I've tried twice and every time I ring 02 I get some useless girlie that can't do anything about anything, except tell me I have to go online to the live chat, which neither of us can find anyhere....

what a useless and stupid support setup and I resent being fobbed off with a shrug of the shoulders. Does anyone know how I can get this resolved? I need the online text service badly.

[jonsie]

Try the link below or the one in my signature.

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mob...

[tonjg]

I NEVER GET LIVE CHAT. i NEVER GET IT. IT NEVER APPEARS FOR ME. NEVER NEVER NEVER NEVER NEVER. IT NEVER WORKS FOR ME.

perhaps I'm not being clear enough....

I NEVER GET LIVE CHAT. i NEVER GET IT. IT NEVER APPEARS FOR ME. NEVER NEVER NEVER NEVER NEVER. IT NEVER WORKS FOR ME.I NEVER GET LIVE CHAT. i NEVER GET IT. IT NEVER APPEARS FOR ME. NEVER NEVER NEVER NEVER NEVER. IT NEVER WORKS FOR ME.I NEVER GET LIVE CHAT. i NEVER GET IT. IT NEVER APPEARS FOR ME. NEVER NEVER NEVER NEVER NEVER. IT NEVER WORKS FOR ME.I NEVER GET LIVE CHAT. i NEVER GET IT. IT NEVER APPEARS FOR ME. NEVER NEVER NEVER NEVER NEVER. IT NEVER WORKS FOR ME.

[Liquid]

Well that's irritating!

Must be something wrong your end then. Try using a different browser.

[adamtemp64]

we are all customers here trying to help

[jonsie]

https://server.lon.liveperson.net/hc/63960994/?cmd=file&file=visitorWantsToChat&site=63960994&visito...|%20Contact%20Us%20|%20Help%2C%20support%20and%20useful%20numbers%29%29%20http%3A//www.o2.co.uk/contactus&SESSIONVAR!skill=o2-service-contactus&visitor=17116048663308&msessionkey=4299...

[tonjg · Accepted solution]

after tearing my hair out for hours I finally got this sorted. This live chat link did the trick:

http://www.o2.co.uk/mobile/contactus#

it's outrageous that the staff on the customer services line at 02 are unaware of this link. One girl I spoke to even said she'd never heard on sending text messages from the 02 website. How can someone of such limited knowledge ever be able to help? What is a person like that doing in 02 customer services?

[Anonymous]

Happy to hear you got it sorted though Tonjg

[Anonymous]

That's live chat for you, they read from a script & have little actual knowledge or none at all

[jonsie]

But live chat actually sorted the OP's problem.

[Anonymous]

oops must of posted while i was in the middle of writing it