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Charge to mobile

NJS1988
Level 1: Joiner
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on ‎30-01-2025 20:22

on ‎30-01-2025 20:22

Hi everyone 

 

I'm just wondering if anyone else who is pay monthly and uses pay by mobile/charge to mobile depending on what your doing eg gambling sites or app stores etc it's worded differently. Anyways I started as a sim only and I was able to pay with my phone bill without a problem and upto an amount I personally put in place myself again without issues. I then was offered to add a new contract onto my account with device and my account is not in arrears and bills are fully paid and basically all is great. But since I added the new contract I've had problems with the pay by mobile and I'm not getting any where fast with calling o2 customer services even a complaint was generated still not sorted out. All I get is iv reached my monthly weekly or daily limit using this payment method and to contact my phone provider or use a different payment method. Can anyone help please I'd be mostly appreciated 🙂

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MI5
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on ‎30-01-2025 20:34

on ‎30-01-2025 20:34

@NJS1988 

O2 have changed something which seems to limit everyone to £20 a month.

No one knows why or how to fix it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Dave-O2
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on ‎31-01-2025 10:44

on ‎31-01-2025 10:44

Morning @NJS1988 

 

I'd like to take a closer look at your query, can you please drop me a PM with some more details 👍

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