Still no phone unlock!!!!!

[Studoo]

Still waiting after two weeks almost,first request via phone no advised would be unlocked within 7 days!,nothing!

last Wednesday tried live chat,was advised that no record of unlock request existed ,however confirmed that she had completed necessary form and unlock should happen soon.

Still waiting ,getting cross now at lack of concern about a departing customer( my two year contract expired on 18.09.18)

Going to go sim only for now as my iPhone 6s still meets my needs,will probably upgrade next year but unlikely to use O2 unless they sort this out quickly now.

Are you listening O2?

stuart

[MI5]

@Martin-O2 @Marjo can you help out here?

[darenth]

join the club, I have been trying to unlock my wifes phone for 4 weeks, o2 must be the most incompenent company I have ever made the mistake of dealing with. Their management needs to look very carefully at what they call 'support'

[Studoo]

Thanks for that Mate,makes me feel a whole lot better.......not.Oh well I’m not alone that’s a help!

[Studoo]

Btw,does O2 monitor this forum?

If yes,then a simple reply would be good manners!

studoo

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@Studoo wrote:

Still waiting after two weeks almost,first request via phone no advised would be unlocked within 7 days!,nothing!

last Wednesday tried live chat,was advised that no record of unlock request existed ,however confirmed that she had completed necessary form and unlock should happen soon.

Still waiting ,getting cross now at lack of concern about a departing customer( my two year contract expired on 18.09.18)

Going to go sim only for now as my iPhone 6s still meets my needs,will probably upgrade next year but unlikely to use O2 unless they sort this out quickly now.

Are you listening O2?

stuart

---

[MI5]

I've tagged our admin in my post above. They will be in touch with you tomorrow.

[Bambino]

@Studoo No, you're not alone. This problem has been going on now for months, with no fix in sight. I'd say there's a minimum of at least two posts a day these days of people having unlock issues. This is a simple technical problem which O2 should have addressed long ago, yet the farce continues. Nowadays all O2 phones are sold unlocked, so it's only people who have older phones that are having problems. It really is absurd that it's taking so long to resolve this. 

[Studoo]

Thanks M15

fingers crossed🤞🏻

[Rob8958]

Just got mine unlocked today after 8 days it was quite quick after I rang them on Saturday told them I did it on my o2 a week ago they said they had no record of me trying to do it on my o2 but the lady said she would do it over phone all done now .. just very slow it’s always the same if money was involved for them they would do it as you where speaking to them but nothing in it for them

[jonsie]

We need someone on admin working full time on this.