Payment issue for my monthly contract

[MrRichAllen1976]

I had a text from O2 earlier stating a monthly payment of about £14's failed because I'm currently in financial hard times and am struggling to pay regular Bills and stuff.

I have some money on my cash card, just enough to pay it (I think), if I was to pop to the Meadowhall Store this weekend would they accept it?

I don't really want to have to phone CS due to the 2 way difficulty with accents.

The payments are for my device plan and airtime.

[pgn · Accepted solution]

The ways to pay if you are having cashflow problems all in here, @MrRichAllen1976 

https://www.o2.co.uk/help/account/billing-and-usage/payment-support

[MrRichAllen1976]

I spoke to CS on 202 this morning, to say the Foreign guy I spoke to was worse than useless would be a MASSIVE understatement! I freely admit I have NO patience but to have to repeat myself 5 times or more because the guy couldn't hear or understand me gets incredibly annoying, incredibly fast! Especially when I was on speaker phone on my mobile and I have a loud voice even when I'm not shouting due to profound hearing difficulties.

[madasaf1sh]

@MrRichAllen1976 

From memory they dont take payments in store, and I wouldnt go near Meadowhell this weekend or any weekend...