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Incorrect charges

S_Didcott
Level 1: Joiner
  • 1 Posts
  • 1 Topics
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Registered:

I cancelled my O2 contract and received a confirmation email to say that my number will be disconnected on April 6th

Had an email on April 20th to say that my payment is due on April 22nd but there's nothing to pay

My normal monthly payment of £29 was then taken on Tuesday 22nd April. 

Can't sign in to my O2 account as they want to send a text to the number that's been disconnected. 

How do I get in touch to sort it out? 

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Enlli
Level 70: Enigma
  • 9716 Posts
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Registered:

Suggest you contact Payment Management 

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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