on 04-04-2025 19:24
I have just got a Pay as you Go sim with O2 for use on my old phone which I am keeping for emergencies. The balance has gone down twice unexpectedly (compared to usage - a 1m phone call out and a text out to ensure it was working). How do i find out was transactions are reducing my balance (my phone is connected to my home wi fi network and has only been at home since the sim card went in yesterday) in order to guage what is causing the charges to the account that I am not anticipating?
04-04-2025 19:31 - edited 04-04-2025 19:35
04-04-2025 19:31 - edited 04-04-2025 19:35
If you are just wanting a phone for occasional use then O2 PAYG may not be right for you
There are two tariffs. Big Bundles and a Rolling Plan
https://www.o2.co.uk/help/products-and-services/pay-as-you-go/big-bundles
https://www.o2.co.uk/rolling-plan
A rolling plan needs a monthly top up
Big bundle of can be used like standard PAYG once the bundle runs out, but will need another bundle purchasing at around six months
on 04-04-2025 19:46
To answer the question, you can't on O2.
They don't provide that facility on PAYG.
on 04-04-2025 19:53
on 04-04-2025 19:53
I am only trying to find out why the PAYG balance is unexpectedly decreasing and where this information can be found. This is not a monthly PAYG plan but a put money on as and when the balance is used up - hopefully in a few months time. O2 monthly sims are too expensive for my main phone/usage - I moved from O2 to another cheaper provider for my sim only monthly contract last month for my new phone and wanted a PAYG is the old traditional sense of PAYG for my old phone to treat as a 2nd emergency phone.
I assume on PAYG there's not a 10p connection charge in addition to the unit price of each call/per min, text or data/mb charge - there's noting that came with the Sim to indicate any additional charge like a connection charge - and I assume incoming calls are not charged too.
on 04-04-2025 20:04
on 04-04-2025 20:04
Where did you get the SIM?
When did you top it up?
So we don't know where your balance has gone.
Maybe ring PAYG customer services on 4445
As stated there is no plan that does what you want