cancel
Showing results for 
Search instead for 
Did you mean: 

P2P Sim Only Plan Handset 12 month 1.01

YKSK
Level 1: Joiner
  • 7 Posts
  • 3 Topics
  • 0 Solutions
Registered:

My current bill shows "P2P Sim Only Plan Handset 12 month 1.01".  I searched on the net for it and the AI replied: "A 'P2P Sim Only Plan Handset 12 month 1.01' refers to a SIM-only phone plan with a 12-month contract that includes a handset (phone) and has a base price of £1.01 per month. This plan is a pay-monthly SIM-only deal where you're billed for your data, minutes, and texts, and a handset (phone) is included in the monthly price.". 

 

I'm on Sim Only monthly plan that's correct, but I don't have any handset included nor requested for it.  Is the bill incorrect or the AI is wrong? 

Message 1 of 6
93 Views
5 REPLIES 5

MI5
Level 94: Supreme
  • 152780 Posts
  • 652 Topics
  • 29165 Solutions
Registered:

@YKSK 

AI is still learning so doesn’t always get it right. 
Mine also mentions a handset which I did have on this account a long time ago and switched to sim only when the handset was paid off. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 6
90 Views

YKSK
Level 1: Joiner
  • 7 Posts
  • 3 Topics
  • 0 Solutions
Registered:

So should I have received a handset? 

Message 3 of 6
71 Views

MI5
Level 94: Supreme
  • 152780 Posts
  • 652 Topics
  • 29165 Solutions
Registered:

Not necessarily @YKSK 

O2’s descriptions can be vague and misleading. 
If you ordered a sim only, that’s what you have. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 6
67 Views

YKSK
Level 1: Joiner
  • 7 Posts
  • 3 Topics
  • 0 Solutions
Registered:

I wish they made it clearer, but thank you for your responses, @MI5, much appreciated! 

Message 5 of 6
58 Views

pgn
Level 78: King of Kings
  • 41137 Posts
  • 247 Topics
  • 1840 Solutions
Registered:

Odd - searching for that exact description using the Google search engine (and their embedded AI now naturally!) explicitly states "...does not include a handset...", @YKSK

A "P2P Sim Only Plan Handset 12 month 1.01" refers to a SIM-only mobile phone plan that does not include a handset (phone) and has a contract length of 12 months, with a monthly cost or a factor of 1.01 applied to the base price. This means you need to provide your own phone and will have a 12-month contract, paying a set amount each month. The "1.01" likely refers to a cost adjustment, perhaps a small percentage increase or a fee. 

 

As @MI5 notes, don't trust the AI, as, for example, it "thinks" Taiwan is included in O2's Travel Inclusive Ultimate Zone - it is not:

pgn_0-1744477173080.png

Message 6 of 6
29 Views