Incorrect charging

[DavidRS]

Last month O2 sent me a new iPhone by mistake. I arranged for it to be returned but O2 say that the box was empty and the phone was missing. They are charging me for the missing phone. After several phone calls they admit it was a scam but they are still charging me for the phone. I am over 80 years old and just don't know how to get it sorted. Please help.

[pgn]

This one for you, @Dave-O2?

Sounds like a lot of crossed wires somewhere...

@DavidRS - watch out for a reply from the Forum Manager later, asking for more info - or directing you towards another avenue for assistance. Good luck!

[Dave-O2]

Thanks for the tag @pgn 

@DavidRS Sorry to hear about the current issues you're facing, so i can take a closer look, can you please drop me a PM with your mobile number?