How to cancel account for single

[JD1333]

Hi I need help, I’m trying to cancel my 3 month 02 account for a dongle. Apparently I need to do it 30 days in advance but the website and my app just keeps taking me in a loop and won’t give me a direct contact email or number to cancel the account. Can I have the direct contact details please? It’s very frustrating and I’ve tried for several days to get it sorted. 

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

Guide: How to find help & contact O2 

Guide: Cancelling Your Contract 

[JD1333]

Thanks