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Over a week with no update!

Greavesy
Level 1: Joiner
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on ‎23-09-2024 16:44

on ‎23-09-2024 16:44

I made an order over a week ago for a SIM only plan and a watch. It has no been over a week with 0 updates on my order. Customer support even says the order hasn’t even been processed through the system yet, and I’m still waiting for my SIM to be activated and for my watch delivery.

 

This is beginning to take the …. And I’m losing my patience.

 

How can I speak to someone higher up?

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MI5
Level 94: Supreme
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on ‎23-09-2024 16:45

on ‎23-09-2024 16:45

@Greavesy 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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