Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upfront Cost Refund

Hello, I'm posting this in the hopes of being told exactly who I should speak to as I've gone round in circles so many times that I'm dizzy. I upgraded my phone with O2 Switch Up on 6th August. Unfortunately, I didn't receive the order as I had a mis...

Which Payment Method?

I've just set up a new pay monthly account. Account No: [MOD EDIT: Personal info removed] I've completed a DD mandate but you also took my Amex card details. Which one of these will you be using for billing and how do i put a stop on the other one? T...

Payment for another account

I would like to make a payment for my wife, on account [removed] [mod edit: as these posts are publicly available we've removed some sensitive details, thanks]

My bill [MOD EDIT: Personal info removed]

I have just received my latest bill which is far higher than normal. I managed to get hold of customer services but got cut off. I have an item on the bill for £150 and have been told it’s for a call to Armenia which I haven’t made. Carole Densum

My contract is cancelled yet still charged

I have just been charged however I cancelled my contract

Unable to login to account as phone is broken

Hi all,I am unable to login to my 02 account as my phone is broken and it needs the text auth to get in. I am on a desktop. Is there another way to login?

Resolved! change plan to pay as you go

Hi there, I am on a sim only contract that ends in Mar 25 but I have moved abroad and do not use the line much. Can I move to pay as you go? I want to keep my line for when I come back to UK

Sim

Had my phone stolen on Saturday. Rang 02 to put a stop on my phone, to which the guy was only interested in selling me an iPhone. Rang again yesterday but as I cant get into any of my bank accounts 02 told me to go to the 02 shop, which I did twice t...

I’m in turkey and my 4GB zone 2 bolt on that I paid for isn’t working

I managed to get through to someone yesterday and they told me to wait 24 hours before my bolt on activates. It’s been over 24 hours now and I still don’t have data here! I need to speak to a real person not a bot to get help as I need data. Thank yo...

Over charge

My bill has 2 charges above my contract cost why?

O2

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