O2 insurance

[Geeb]

The accident insurance is a terrible. I’ve paid for it every month for 6 years and today I finally tried to claim from it. Not a big claim. Just a cracked screen, something that would cost maybe £20-£25 to fix in two hours. So after 40 minutes on the phone to 02 insurance then customer services then back to o2 insurance I was told it would be £60 excess charge and my phone would be returned in 3-5 days. No chance. My contract is up soon. I won’t be back

[MI5 · Accepted solution]

@Geeb

Have you not read the insurance T&C's ?

https://www.o2.co.uk/termsandconditions/finance-and-insurance
All claims on any insurance policy, anywhere, are subject to an excess and I suggest you shop around for quotes to get your screen fixed as you might be surprised at the costs, depending on phone model.

[Anonymous]

It depends on your phone model & where you get it repaired. Some older phones still command high prices for screen repair 

[jonsie]

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@Anonymous wrote:

It depends on your phone model & where you get it repaired. Some older phones still command high prices for screen repair 

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And it will cost you more than the £60 excess!

[Anonymous]

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@jonsie wrote:

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@Anonymous wrote:

It depends on your phone model & where you get it repaired. Some older phones still command high prices for screen repair 

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And it will cost you more than the £60 excess!

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Indeed

[Cleoriff]

I got the screen on my sons Z3 repaired two weeks ago. We took it to a repair shop in town. It cost £75 to replace, but the upside was , it only took 90 minutes so it was worth that to have a working phone back the same day.