Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Unable to connect with WIFi extra on the London Underground, my number isn’t recognised

I hope someone from o2 will be able to help me within an issue I have, webchat and customer services are giving me the run around. I cannot for some reason connect with VirginWIFI on the London Underground, I understand that is different from o2 WIFI...

Resolved! Wrong number being used for security verification

I have had an O2 Pay as you Go account for a couple of years but didn't use. It was registered with a number which I no longer have. Yesterday I signed in and added my new number to "My O2" on the web. (the old number was no longer listed in My O2). ...

Incoming text charges

I got 2 texts from 1 person with a moving emoji happy face type thing. O2 charged me for each. .416p why. I have no control on these coming in. Or do i?

Resolved! Bolt ons

Can your carry a data bolt on over to your new contract.

Resolved! transferring my number

Hio I would like to cancel my contract as im out of it and I would like to trnasfer my number to me new contract.

Resolved! VAT

Can anyone here please explain how O2 work out their VAT please.. as i cant get it to work out at the VAT rate of 20%.. Thx

Resolved! When can I upgrade from sim only?

Hi I was wondering if anyone knew when I could up grade from sim onlyto get a new phone? My app says I can up grade but only shows me sim only plans!!??

Resolved! Buyout Upgrade

Hi everyone,I am looking to upgrade to an iPhone X using the Buyout scheme however I don't own the phone that is required to upgrade (iPhone 7+) and was going to use my current Huawei P20 pro instead, can this be done?

Resolved! Renewal of SIMO, retention, prices and so on

Have an iPad refresh tariff with O2. Airtime tariff is £9 for 3gb data. Also have a SIMO that has just ended. The SIMO had a discount which has also ended making it a unl,unl,6gb for £25 per month. Far too much. Spoke with retention and as my ave dat...

Resolved! Snack Games

Been charged £35.88 over 3 months for some subscription I never sign up for. I'm 42 I don't play games online especially when games are free games on app store.I thought these telephone subscription and text STOP to unsubscribe scams ended in the 00s...

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