Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! New sim not working after 24 hrs what can I do

My Phone was lost or stolen in Doha Airport when I got uk I get from 02 store new sim they put in other phone for me and said it will activate in 24 hrs . Still no good what do I do?

Frustrated by O2 who simply don't seem to want to help

Hi there. I am hopeful that perhaps someone can shed some light as to why O2 don't seem to want to help. I am an existing customer on a pay monthly, nearly at the end of a 2-year contract and currently being bombarded with calls etc asking me to upgr...

Resolved! Voicemail Not Working

Hi, I joined O2 moble after Talktalk closed shop a few weeks ago. All seemed ok until I got a voicemail message. I can’t retrieve this nor can I set up voicemail reception. My phone is an I phone 4s on a pay monthly subscription. An O2 adviser told m...

Resolved! O2 insurance

The accident insurance is a terrible. I’ve paid for it every month for 6 years and today I finally tried to claim from it. Not a big claim. Just a cracked screen, something that would cost maybe £20-£25 to fix in two hours. So after 40 minutes on the...

Resolved! Upgrade not registering

Hi, I upgraded my phone and tariff last week online, my order came through and I collected my new phone from my local O2 store no problems. However, when I checked on My O2, my old contract was still live on there. I tried to put my O2 Open discount ...

Resolved! O2 and credit checks

Hi guys. So my phone has just been broken for to water damage. I resorted here to apply for a new phone because I have a contract on this network for my son. So I applied and they want a deposit for £300. (Baring in mind I’ve just broken an iPhone SE...