Hi,
Can someone help...o2 is incredibly difficult to reach!
My sim suddenly stopped working with repeated 'sim not provisioned' notifications. It has been 4 days.
I have really struggled to access any form of support as I have no Internet or ability to call. The worst of it is that my O2 app or online service will only open if it sends a code to my phone number.... which is blocked. I have had to find ways to access Internet either from work, friends or family. This has been awful. No reason from o2 has been given for why this has happened, can anyone please advise?
My bills, my bank, my insurance, my email, all require authentication via a code to my number. But my number is blocked. This is stressful. I feel incredibly disadvantaged for trusting o2.
Through much hassle, I was given short access to calling o2 customer service (chargeable) through work, that ended up taking 50mins and the o2 advisor kindly advised a new sim will be sent but it will need activating and had no idea why this occured?! But to date my problem remains. The sim has not arrived. This is horrendous and I'm so disappointed with o2 who I've been with for over 5 years
