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New sim not activating

Cath6
Level 1: Joiner
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on ‎06-11-2024 14:14

on ‎06-11-2024 14:14

Bought a new phone and new physical sim card, opted to keep old number. Old sim was with O2 ( well virgin which was then taken over by O2). Now inserted both old and new sim card into the new phone , selected the activate sim card option online hours ago. New sim card still not working. continuous phone notifications saying "sim 1 not provisioned".  Help needed please

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MI5
Level 94: Supreme
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on ‎06-11-2024 14:32

on ‎06-11-2024 14:32

@Cath6 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or pop in store with photo ID.
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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