Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

eSIM

Hi, my eSIM phone transfer has not workedi have a new phone but it will not connect to service provider and the phone number is not active

Resolved! my mobile data is only 3gb

Heya we just switched from EE to Virgin fiber internet and o2 sim , the bundle we were offered on hpne had 6gb internet but we only got 3gb

Undelivered Phone

DPD have sent a phone they couldn’t deliver to me. What happens now?

New sim not activating

Bought a new phone and new physical sim card, opted to keep old number. Old sim was with O2 ( well virgin which was then taken over by O2). Now inserted both old and new sim card into the new phone , selected the activate sim card option online hours...

My new phone won’t make or receive calls

Resolved! Age restriction

How do I turn off age restriction

IP address

Our location software recognises Internet Protocol addresses (IP addresses) that are used by UK-based Internet Service Providers (ISPs). If your ISP has not registered your IP address as being situated in the UK or Isle of Man, we must assume that yo...

Activation code

Keep requesting code to log in to My O2 but it never arrives

Incorrect missed payments

Hello,id like to query 4 missed payments for September and October? My credit score has dropped on both September and October due to 4 missed payments to O2 during these months, however I’ve checked my account and these have gone out via direct debit...

Resolved! Spend cap complaint.

I’ve just got my most recent bill and have been charged for o2 travel whilst abroad out of the eurozone. I thought that by having a spend cap implicated across all my devices that this would not have happened … any advice please?

O2

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