Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Cancel contract

How do I cancel my contract?

When will my services go back on?

Hi. please can you help me. my number is **********. my services got stopped. I’ve paid my outstanding bills. when will my services be back on? [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

changed my provider on Tuesday and I can’t get a signal from my phone

Hi , I’m waiting on getting contact to 02 , I changed my provider on Tuesday my provider was my plan and I can’t get a signal from my phone nor call in nor out and I had phoned up yesterday to 02 and they said that it would be tomorrow morning but st...

New order for collection

Hi, Ive created a new account and started a new plan. Looking for an update on my order as it’s not showing on my account

Click and collect Order delays

Hello guys, Anyone still having problems with click and collect orders? Ordered iPhone 16 Pro for next day collection from O2 store but order is stuck under “processing “.

Bill payment

Hi I recently port from O2 to other network. To day I got an email about some pending balance I need to pay. I was try to use my O2 mobile application but I not able to login. Is there any other way to pay may outstanding balance

Cancel airtime plan problems

Recently I received the email about o2 changing their terms and conditions and letting me know I have the right to cancel my airtime plan.i contacted o2 and I cancelled my airtime plan, it wasn’t easy explaining to overseas call centres that I wanted...

That's great but I need a phone now.

Following the breakage of a phone I decided to upgrade and ordered the new phone on the 3rd of Dec, with a delivery date of the 4th. It's now the 5th and the myO2 page on O2 website claims my Order to be "processing" but further down the text it clai...

unhappy customer

I would like to make a complaint please

New Esim

I recently changed to a Sim only Tariff and I seem to have Data but I don’t receive texts or calls ?

O2

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