No incoming after port from 3

[Anu9888]

Hello
I requested a port from 3, which is now marked as completed on 19. However I still don't get any incoming calls or messages. My 3 sim is still activated and 3 customer services have confirmed that I'm still their customer. I have called O2 customer services multiple times. While everyone on phone has been helpful after 4 exemption (?) to backoffice I still don't get incoming on O2. I'm not sure what else I can do to get it done. Every time they ask me to wait for 4 hours for the exemption request to be handled. Last request I was asked to wait 24 hrs. Still no incoming and 3 sim still active. Could you please help?

[Enlli · Accepted solution]

There seems to be some problems with ports.

As you have contacted O2. I will ask a Community Advisor to take a look

@O2Sarah-  Can you help @Anu9888 

[O2Sarah-]

Thanks for the tag @Enlli 

@Anu9888 I will send you a private message to check your account. 

[Anu9888]

Thankyou @Enlli and @O2Sarah-! 

[Breanna]

Hi @Anu9888 any success on your port going through?

[Anu9888]

Hi @Breanna, I can confirm it is now resolved! I can get the calls and Three sim no longer has service!

Many thanks to @O2Sarah- for helping! 

[Breanna]

Great news @Anu9888! Thanks for the update  

[Anonymous]

How long did this take to be resolved please, my wife is having the same issue?