Solved: O2 Friends and Family not showing on bill but in b...

Megan_selt07 · ‎25-04-2023

Hi, I paid off my device plan today and have just received a text fore the cost of my new bill. In the text and email of the bill there is no mention of my discount, however if i go into the bill breakdown i can see it says £23.34 including -£12.39 discount (it is meant to be around the £10 mark). is this normal and will i billed the correct £10 price, i'm a bit confused why it only shows the price before discount in each message i have received.

thank you!

MI5 · ‎25-04-2023

@Megan_selt07

Check if it is still showing as a bolt on in your MyO2.

If so, it will be taken off your bill when it is produced.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎25-04-2023

@Megan_selt07

Check if it is still showing as a bolt on in your MyO2.

If so, it will be taken off your bill when it is produced.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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