Late payment

[Aprilmcnair95]

Hi, I’m late on my monthly payment as I get paid every 4 weeks and every month o2 try’s to take the payment out the week before I next get paid so I usually have insufficient funds in my account. I’ve tried to contact o2 to let them know why I’m late on paying my bill and so I can let them know the date in which I will be able to pay it but it’s not allowing me to call them on 2729 as my calls/texts are all being diverted. 

[Enlli]

You will need to go through the  Payment Management Team

Details and contact info here

https://www.o2.co.uk/help/account-and-billing/payment-support#:~:text=You%20can%20reach%20the%20Paym....

[Bambino]

@Aprilmcnair95 

The Payment Management Team number is 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

If you don't have a phone to use, download Skype and you can call for free: Guide: A Guide to Skype 

[jonsie]

Ask them to change the date of your direct debit

They should have suggested this to you to be honest