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Spend cap query

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KLouise
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on ‎12-10-2022 21:07

on ‎12-10-2022 21:07

I have a £5 spend cap with o2 to stop me going over my allowance. I have looked into my o2 account and this says it’s still active. I have just received a text from O2 saying I have hit my £51.50/50mb allowance. If there’s a £5 spend cap in place why are they saying I owe £51.50?

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MI5
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on ‎12-10-2022 22:10

on ‎12-10-2022 22:10

@KLouise 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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madasaf1sh
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on ‎12-10-2022 21:13

on ‎12-10-2022 21:13

@KLouise 

 

If you havent been migrated to the new billing systems then Roaming doesnt count towards your Spend Cap. 

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iPhone 16 Pro Max - o2 and Spusu
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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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KLouise
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on ‎12-10-2022 21:24

on ‎12-10-2022 21:24

Thank you so so much for your reply. How do I know if I have been upgraded to the new billing system? When did this take place? I thought all of that would be automatic from o2?  I am travelling and want to get this sorted so it doesn’t happen again. 

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MI5
Level 94: Supreme
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on ‎12-10-2022 22:10

on ‎12-10-2022 22:10

@KLouise 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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