No Buds3 Pro for either handset I preordered

[cjbkorn]

I preordered the S25 and S25 Ultra and was given 2 codes after a 7hr conversation with possibly the worst customer service experience I've had in a very long time. I was assured by the representative I spoke to last that both sets of Buds3 Pro were now ordered tho there is a waiting list due to the demand which was fine. Now it turns out this was a lie as even tho £40 was charged that day, the pending payments have now been returned to me and I am still no closer to getting my 2 pairs of buds. I no longer have my codes as after the promise of the problem being resolved, I deleted the codes as I believed the lies. Can somebody please sort this for me before the offer ends and I'm told that I have missed out. I refuse to spend over £200 on each pair of buds and will be extremely annoyed if it turns out that I don't get to take advantage of this offer due to exceptionally poor customer service., perhaps I'll get mre help on these forums, tho I am not holding my breath.

[MI5]

You've already posted here for help from @Dave-O2 Not that it's his job to do so.

https://community.o2.co.uk/t5/Other-Products-and-Services/Havent-received-my-Samsung-Buds-3-Pro-disc...

No need for multiple posts.

[cjbkorn]

I've waited over a week with no response on that post so chose to create my own in the hope that someone can help me before the offer is invalid

[Oxonian]

If you @cjbkorn want help from @Dave-O2, you need to tag him thus. 👍 

[MI5]

I already have

[Dave-O2 · Accepted solution]

Thanks for the tag @MI5 

@cjbkorn Can you please drop me a PM with the mobile number linked to the offer?

[cjbkorn]

I have pm'd you Dave thank you

[cjbkorn]

Thank you @Dave-O2 for solving this issue for me, you've been amazing