Hasn't been working since January this year - been back and forth with o2 customer service the whole time.
they raised the limit, they put a bar on it and took it off to see if that helped - they said my account needed to be 4 months old, then 6 months old and now it's still not working.
The limits been raised and raised and raised again. *The call center staff at times don't seem to know what charge to mobile even is??*
When i joined there was a simple progression on the limit - it went from £10 to £30 to £150
In December i was able to spend what i wanted on it very simply and easily - since jan its been completely broken.
I've had 2 calls with a call center floor manager - first time they apologized and gave me a discount off my bill. 2nd call was yesterday where they suggested its an issue on the other sites ends - i contacted the other sites and it isn't (which i was sure of anyways)
I've spoke to the call center, live chat and social media team(s)
Really at my wits end with this.
