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Live Chat wont work?

JPB
Level 1: Joiner
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on ‎28-03-2025 10:30

on ‎28-03-2025 10:30

Needed to talk to an adviser about a discount on my account and the virtual assistant sent me via a QR code on my mobile but in MYo2 the chat fails to work every time?

So, without phoning o2 I cannot talk to anyone via chat as it keeps sending me around in circles?

Has anyone else had this problem?

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MI5
Level 94: Supreme
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on ‎28-03-2025 10:39

on ‎28-03-2025 10:39

@JPB 

Try the support tab in the MyO2 app.

Never had a problem connecting to chat there.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
Level 86: Prestigious
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on ‎28-03-2025 13:15

on ‎28-03-2025 13:15

@JPB Alternatively, you can try reaching O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



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