Unable to receive calls lately, mainly indoors

Beqashino · ‎25-04-2025

Hello. I have a PAYG £10 big bundle package. Lately, for a few weeks, I am unable to receive/give calls, mainly indoors. For some reason mobile coverage has become very poor. Anyone else experiencing same issue? What to do? I live in Chiswick/Hammersmith area of London.

Enlli · ‎25-04-2025

See if these help

Guide: Is the network down for me or everyone?

Guide: How can I sort out my network issues?

Download the My Network App to monitor and record faults

https://www.o2.co.uk/apps/my-network

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎26-04-2025

@Beqashino

Guide: Do you have poor coverage / signal Indoors? This may help Explain / resolve it

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Beqashino · ‎26-04-2025

Unfortunately it did not help.. don't understand how calling could still be a problem in 21st century.

Enlli · ‎26-04-2025

Well if none of that helped you could try a SIM swap and see if that improves things.

May be worth getting cheap PAYG SIMs from other networks to see which is best for your

Big problem in UK is getting planning permission for masts, and the usual NIMBY brigade who want coverage but not masts

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

O2

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