Insurance claim

[Kayleigh97]

I called last week to make a new claim, i should have got a call back within 24 hours. I never recieved a call, i need to send my phone off as its damaged and my insurance runs out on the 17th december

[jonsie · Accepted solution]

you need to contact O2, all details in this guide.

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 0344 809 0202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.